If a student has a complaint/grievance that is outside of the scope of any other college policy, the student should first attempt to resolve the matter with the individual’s supervisor. If a student complaint can be resolved immediately and informally after discussion between the student and the supervisor, the supervisor will act to resolve the complaint. The supervisor who received the complaint will record and keep a written report of the complaint and the resolution of the complaint. The supervisor will provide a copy of the written report to the department administrator and to the Vice-President of Instructional and Student Services to be recorded and retained.
A student who submits a written complaint to the appropriate college official and who is not informed of a satisfactory resolution of the complaint within ten (10) business days of the complaint then has the right to file a formal written grievance with the Vice-President of Instructional and Student Services within fifteen (15) business days.
The formal grievance statement should include the following information:
- Describe the complaint, including the date, time, and location.
- Indicate who you reported the original complaint to and when.
- Describe any efforts you have taken to resolve the issue (if applicable)
- Describe the resolution/outcome you are seeking.
- Provide any other information relevant to the grievance.
The Vice-President of Instructional and Student Services will assign an investigator to review the grievance and render a decision within 15 business days.
If, after exhausting all available institutional processes, a student’s complaint remains unresolved, the student may appeal to the Alabama Community College System using the System’s official Student Complaint Form.