Students are guaranteed procedural and substantive due process in all cases involving formal academic grievances. The College also assures each student that no action will be taken on grounds which are not supported by academic policies/procedures. A student should immediately seek a resolution of all academic grievances with the instructor. If a satisfactory conclusion cannot be reached, the student should discuss the matter with the appropriate Division Chair immediately. If a mutual resolution cannot be reached, the Division Chair should inform the Collegewide Dean or Director responsible for Academic Transfer, Health Science, or Career Technical Education as appropriate. The student should immediately address the grievance with the appropriate Collegewide Dean or Director in writing. The Collegewide Dean or Director will investigate the grievance and render a final decision in the matter within seven (7) days, excluding Saturdays, Sundays, and official College holidays. In cases where the instructor is also the division chair/program coordinator the final appeal must be sent in writing to the Vice President of Instructional and Student Services. The Vice President of Instructional and Student Services or their designee will render a final decision in the matter within seven (7) days, excluding Saturdays, Sundays, and official College holidays.