Students are guaranteed procedural and substantive due process in all cases involving formal academic grievances. The College also assures each student that no action will be taken on grounds which are not supported by academic policies/procedures. A student should immediately seek a resolution of all academic grievances with the instructor. If a satisfactory conclusion cannot be reached, the student should discuss the matter with the appropriate Division Chair immediately. If a mutual resolution cannot be reached, the Division Chair should inform the Collegewide Dean responsible for Academic Transfer, Health Science or Career Technical Education as appropriate. The student should immediately address the grievance with the appropriate Collegewide Dean in writing. The Collegewide Dean will investigate the grievance and render a final decision in the matter within seven (7) days, excluding Saturdays, Sundays and official College holidays.