CIS 182 : Help Desk Applications
The main purpose of this course is to provide students with a comprehensive understanding of the helpdesk environment and the knowledge, skills, and abilities necessary to work in the user support industry. Students will learn problem-solving and communication skills that are very valuable when providing user support. through hands-on exercises and case projects students will learn how to apply their knowledge and develop their ideas and skills.
Lecture Hours: 3
Program: Computer Science (IT)